California and Watch Her True Story 9 Onlinefederal regulators fined Wells Fargo a combined $185 million on Thursday, alleging the bank's employees illegally opened millions of unauthorized accounts for their customers in order to meet aggressive sales goals.
The San Francisco-based bank will pay $100 million to the Consumer Financial Protection Bureau, a federal agency created five years ago; $35 million to the Office of the Comptroller of the Currency and $50 million to the City and County of Los Angeles. It will also pay restitution to affected customers.
It is the largest fine the CFPB has levied against a financial institution and the largest fine in the history of the Los Angeles City Attorney's office.
The CFPB said Wells Fargo sales staff opened more than 2 million bank and credit card accounts that may have not been authorized by customers. Money in customers' accounts were transferred to these new accounts without authorization. Debit cards were issued and activated, as well as PINs created, without telling customers.
In some cases, Wells Fargo employees even created fake email addresses to sign up customers for online banking services.
"Wells Fargo built an incentive-compensation program that made it possible for its employees to pursue underhanded sales practices, and it appears that the bank did not monitor the program carefully," said CFPB Director Richard Cordray.
The behavior was widespread, the CFPB and other regulators said, involving thousands of Wells Fargo employees.
Los Angeles City Attorney Mike Feuer called Wells Fargo's behavior "outrageous" and a "major breach of trust."
"Consumers must be able to trust their banks," Feuer said.
Wells Fargo's aggressive sales tactics were first disclosed by The Los Angeles Times in an investigation in 2013 . The story series prompted the Los Angeles City Attorney office to sue Wells Fargo over its tactics.
Roughly 5,300 employees at Wells Fargo were fired in connection with this behavior, according to Los Angeles City Attorney's office.
In a statement, Wells Fargo said: "We regret and take responsibility for any instances where customers may have received a product that they did not request." Wells Fargo said they've refunded $2.6 million in fees associated with any product that was opened without authorization.
Despite the LA Times investigation, Wells Fargo is still known for having aggressive sales goals for its employees. Wells Fargo's executives highlight every quarter the bank's so-called "cross sale ratio," which is the number of products the bank sales to each of their individual customers. The ratio hovers around six, which means every customer of Wells Fargo has on average six different types of products with the bank.
Previous:Communicator Breakdown
Next:Missing Perspectives
Get a free Echo Pop and smart plug with artificial Christmas tree purchase at AmazonChiefs vs. Broncos 2024 livestream: How to watch NFL onlineWordle today: The answer and hints for November 10Apple AirTag (4Gauff vs. Zheng 2024 livestream: Watch WTA Finals final for freeWordle today: The answer and hints for November 11Best Google Pixel deal: Save $154 on the Google Pixel 9NYT Strands hints, answers for November 12WTA Finals 2024 livestream: Watch live tennis for freeAlabama vs. LSU football livestreams: kickoff time, streaming deals, and moreNYT mini crossword answers for November 10Sinner vs. de Minaur 2024 livestream: Watch ATP Finals for freeNYT Connections Sports Edition hints and answers for November 10: Tips to solve Connections #50Best Google Pixel deal: Save $154 on the Google Pixel 9Instagram gets rid of annoying disappearing video 'rug pull'Best Fitbit deal: Save $80 on the Fitbit Versa 4Chargers vs. Titans 2024 livestream: How to watch NFL onlineEmoji reactions finally look normal between iPhone and Android devicesColorado vs. Texas Tech football livestreams: kickoff time, streaming deals, and moreNYT Connections hints and answers for November 11: Tips to solve 'Connections' #519. The flight attendant meme is here to shame your career choice Rihanna's Super Bowl halftime show is breaking the internet Google Maps is adding a lot of new features. See the list. Spotify launches 'Sleep Timer' for iOS Pinterest launches a campaign for positive content in honor of Safer Internet Day Keke Palmer playing 'Tekken 7' on Twitch is our new favorite thing 'The Last of Us' episode 5 has a monstrous MVP — and it isn't a Bloater When will YouTube ban Onision? Grumpy Cat, Lil Bub, and the death of the good internet era Russian censors couldn't stop Tor VPN, Snowflake. Now it's expanding as Snowstorm. Trump complains about flushing, becomes the butt of Twitter jokes The promise and pitfalls of malleable sex toys Here's a trick when you're stuck talking politics on Thanksgiving Stephen King has some golden Thanksgiving advice for avoiding political arguments Pornhub reveals what kinds of porn women watched in 2019 Wordle today: Here's the answer, hints for February 12 'You' Season 4 Part 1 is an Agatha Christie Apple TV+'s 'Shrinking' tackles compassion fatigue, therapy, and grief Republicans grilled ex How to make friends on a dating app
2.4066s , 10106.5625 kb
Copyright © 2025 Powered by 【Watch Her True Story 9 Online】,Unobstructed Information Network